Return Policy

1. Introduction

At Chakrellcrax, we are committed to ensuring your satisfaction with our products. This Return Policy outlines the terms and conditions under which you may return products purchased from our website, request refunds, and cancel orders. We strive to make the return process as simple and transparent as possible while maintaining the highest standards of product quality and safety.

This Return Policy applies to all products purchased through our website. By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. This policy should be read in conjunction with our Terms of Use and Privacy Policy.

If you have any questions about our Return Policy or need assistance with a return, please contact us using the information provided at the end of this document.

2. Your Right to Return

In accordance with Norwegian consumer protection laws and the European Union Consumer Rights Directive, you have the right to return products purchased from our website within a specified period, subject to the conditions outlined in this policy.

Return Period: You have 14 days from the date you receive the product to notify us of your intention to return it. This is known as the cooling-off period or withdrawal period. To exercise your right of withdrawal, you must inform us of your decision to return the product through a clear statement, such as an email or letter.

Extended Return Period: To demonstrate our commitment to customer satisfaction, we offer an extended return period of 30 days from the date of delivery for unopened and unused products in their original packaging. This extended period applies to products that meet all the conditions specified in this policy.

Consumer Rights: Your statutory rights as a consumer under Norwegian and European Union law are not affected by this Return Policy. If a product is defective, not as described, or does not meet quality standards, you may be entitled to additional remedies, including repair, replacement, or refund, regardless of the return period.

3. Eligibility for Returns

To be eligible for a return and refund, products must meet the following conditions:

Unopened and Unused: Products must be unopened, unused, and in their original condition. For health, safety, and hygiene reasons, we cannot accept returns of dietary supplements that have been opened, partially used, or tampered with, except in cases of defective or damaged products.

Original Packaging: Products must be returned in their original packaging with all labels, seals, and protective materials intact. The packaging should be undamaged and suitable for return shipping.

Proof of Purchase: You must provide proof of purchase, such as an order confirmation email, receipt, or invoice. This helps us verify your order and process your return efficiently.

Within Return Period: You must notify us of your intention to return the product within the applicable return period (14 days for statutory returns or 30 days for our extended return period).

Not Excluded: The product must not fall under the categories of non-returnable items specified in Section 4 of this policy.

4. Non-Returnable Items

For health, safety, hygiene, and legal reasons, certain products and circumstances are not eligible for return:

Opened Products: Dietary supplements and health products that have been opened, used, or had their seals broken cannot be returned for hygiene and safety reasons, except in cases where the product is defective, damaged, or not as described.

Damaged Packaging: Products with damaged, torn, or missing packaging that compromise the integrity or safety of the product may not be eligible for return, unless the damage occurred during shipping or was present upon delivery.

Products Without Proof of Purchase: We cannot process returns for products without valid proof of purchase from our website.

Products Purchased from Third Parties: This Return Policy applies only to products purchased directly from our website. Products purchased from third-party retailers, marketplaces, or unauthorized sellers must be returned in accordance with the return policies of those sellers.

Promotional or Clearance Items: Products marked as final sale, clearance, or non-returnable at the time of purchase are not eligible for return unless they are defective or not as described.

5. How to Initiate a Return

If you wish to return a product, please follow these steps:

Step 1: Contact Us

Notify us of your intention to return the product within the applicable return period. You can contact us by:

• Email: notifyuse@chakrellcrax.world
• Phone: +47 66 76 45 00
• Mail: Chakrellcrax, Drammensveien 852, 1383 Asker, Norway

Please provide the following information in your return request:

• Your name and contact information
• Order number and date of purchase
• Product name and quantity you wish to return
• Reason for return
• Whether you prefer a refund or exchange (if applicable)

Step 2: Receive Return Authorization

Once we receive your return request, we will review it and, if approved, provide you with a Return Authorization Number (RAN) and detailed return instructions. Please do not send products back to us without first obtaining a Return Authorization Number, as unauthorized returns may not be processed.

Step 3: Package the Product

Carefully package the product in its original packaging, ensuring that all items, labels, and materials are included. Use appropriate protective materials to prevent damage during shipping. Include a copy of your order confirmation or receipt and clearly write the Return Authorization Number on the outside of the package.

Step 4: Ship the Product

Ship the product to the return address provided in your return authorization instructions. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for products lost or damaged during return shipping. You are responsible for the cost of return shipping unless the return is due to our error, a defective product, or a product that was not as described.

Step 5: Confirmation and Processing

Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria outlined in this policy. We will notify you by email once we have received and inspected your return. If your return is approved, we will process your refund or exchange according to the terms of this policy.

6. Return Shipping Costs

The responsibility for return shipping costs depends on the reason for the return:

Customer-Initiated Returns: If you are returning a product because you changed your mind, ordered the wrong product, or for any other reason not related to a defect or error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the product reaches us safely.

Our Error or Defective Products: If you are returning a product because we sent the wrong item, the product is defective, damaged upon arrival, or not as described on our website, we will cover the cost of return shipping. In such cases, we will provide you with a prepaid return shipping label or reimburse you for reasonable return shipping costs upon receipt of the returned product.

Shipping Insurance: We recommend purchasing shipping insurance for valuable returns, as we cannot be held responsible for products lost or damaged during return transit. If a return is lost in transit and was not insured or tracked, we may not be able to process a refund.

7. Refund Process and Timeline

Once your return has been received and inspected, we will process your refund according to the following procedures:

Refund Approval: If your return meets all eligibility criteria, we will approve your refund and send you an email confirmation. If your return does not meet the eligibility criteria, we will notify you and may offer to return the product to you at your expense.

Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

Refund Amount: The refund amount will include the purchase price of the returned product. Original shipping charges are non-refundable unless the return is due to our error or a defective product. If you received free shipping on your original order due to a promotion or minimum order value, the actual shipping cost may be deducted from your refund if you return only part of your order.

Processing Time: Refunds are typically processed within 5-10 business days after we receive and inspect your returned product. However, it may take additional time for the refund to appear in your account, depending on your payment provider's processing times. Credit card refunds may take 5-10 business days to appear on your statement, while bank transfers may take longer.

Partial Refunds: In some cases, we may issue a partial refund if the returned product shows signs of use, damage, or missing components that were not reported at the time of return initiation. We will notify you before processing a partial refund and provide an explanation.

8. Exchanges

We want you to be completely satisfied with your purchase. If you would like to exchange a product for a different size, variant, or product, please follow the return process outlined in this policy and place a new order for the desired product.

Exchange Process: To exchange a product, first initiate a return following the steps in Section 5. Once your return is approved and processed, you will receive a refund. You can then place a new order for the product you prefer.

Why We Don't Offer Direct Exchanges: Processing returns and new orders separately ensures faster service and allows you to take advantage of any current promotions or pricing when placing your new order. It also gives you the flexibility to choose a different product or adjust your order as needed.

Defective or Incorrect Products: If you received a defective or incorrect product, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost, and we will cover all shipping expenses associated with the exchange.

9. Defective or Damaged Products

We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if you receive a product that is defective, damaged, or not as described, please contact us immediately.

Reporting Defects or Damage: You must report defective or damaged products within 7 days of receiving your order. Please contact us with the following information:

• Your order number and date of purchase
• Description of the defect or damage
• Clear photographs showing the defect, damage, or discrepancy
• Photographs of the product packaging, if relevant

Resolution Options: If we determine that a product is defective, damaged, or not as described, we will offer one of the following remedies at your choice:

• Full refund, including original shipping costs
• Replacement product sent at no additional cost
• Partial refund or credit if you wish to keep the product despite the defect

Return of Defective Products: We may request that you return the defective or damaged product to us for inspection. In such cases, we will provide a prepaid return shipping label, and you will not be responsible for any return shipping costs.

Manufacturing Defects: If a product develops a manufacturing defect within a reasonable period after purchase, please contact us. We will work with you to resolve the issue, which may include a refund, replacement, or repair, depending on the circumstances and applicable consumer protection laws.

10. Order Cancellations

We understand that circumstances change, and you may need to cancel your order. Our cancellation policy is designed to accommodate your needs while ensuring efficient order processing.

Before Shipment: You may cancel your order at any time before it has been shipped. To cancel an order, please contact us immediately by email or phone with your order number. If we have not yet processed your order for shipment, we will cancel it and issue a full refund to your original payment method.

After Shipment: Once an order has been shipped, it cannot be cancelled. However, you may refuse delivery or return the product in accordance with this Return Policy once you receive it. Please note that you will be responsible for return shipping costs unless the return is due to our error or a defective product.

Cancellation Confirmation: If your cancellation request is successful, you will receive an email confirmation. Refunds for cancelled orders are typically processed within 3-5 business days.

Partial Cancellations: If your order contains multiple items and you wish to cancel only some of them, please contact us as soon as possible. We will make every effort to accommodate partial cancellations if the order has not yet been fully processed for shipment.

11. Incorrect Orders

If you receive an incorrect product or an incomplete order, please contact us immediately. We take full responsibility for shipping errors and will resolve the issue promptly.

Reporting Errors: Please notify us within 7 days of receiving your order if you believe there is an error. Provide your order number, a description of the error, and photographs if applicable.

Resolution: If we confirm that an error occurred, we will:

• Send the correct product to you at no additional cost
• Provide a prepaid return label for the incorrect product
• Issue a full refund if you prefer not to receive the correct product

We apologize for any inconvenience caused by shipping errors and appreciate your patience as we work to resolve the issue.

12. Refusal of Delivery

If you refuse delivery of your order or if the package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, the following terms apply:

Refund Processing: Once we receive the returned package, we will inspect it and process a refund for the product cost. However, original shipping charges and any return shipping fees incurred will be deducted from your refund.

Incorrect Address: If a package is returned due to an incorrect or incomplete address provided by you, you will be responsible for the cost of reshipping the order if you wish to receive it. Alternatively, we can process a refund minus shipping costs.

Unclaimed Packages: If a package is not claimed within the carrier's holding period and is returned to us, we will process a refund minus shipping costs once we receive the package.

13. International Returns

Currently, we primarily ship within Norway. If you are located outside Norway and have received a product from us, please contact us to discuss return options. International returns may be subject to additional terms and conditions, including:

• Higher return shipping costs, which are typically the customer's responsibility
• Customs duties, taxes, and fees, which are non-refundable
• Longer processing times due to international shipping and customs procedures

We recommend contacting us before initiating an international return to discuss the most cost-effective and efficient solution.

14. Consumer Rights and Legal Compliance

This Return Policy is designed to comply with Norwegian consumer protection laws and the European Union Consumer Rights Directive. Your statutory rights as a consumer are not affected by this policy.

Statutory Rights: Under Norwegian and EU law, you have the right to:

• Receive products that conform to the contract and are of satisfactory quality
• Withdraw from a distance sale within 14 days without giving a reason
• Receive a remedy (repair, replacement, price reduction, or refund) if products are defective or not as described
• Legal guarantee of conformity for a minimum of two years from delivery

Dispute Resolution: If you are not satisfied with how we have handled your return or refund, you may contact the Norwegian Consumer Council (Forbrukerrådet) or use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Changes to This Return Policy

We reserve the right to modify or update this Return Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

Changes to this Return Policy will not affect returns or refunds for products purchased before the effective date of the changes. We encourage you to review this Return Policy periodically to stay informed about our return procedures and your rights.

16. Contact Us

If you have any questions about this Return Policy, need assistance with a return, or want to initiate a return, please contact us:

Chakrellcrax
Drammensveien 852
1383 Asker, Norway
Phone: +47 66 76 45 00
Email: notifyuse@chakrellcrax.world

Our customer service team is available to assist you and will respond to your inquiry as promptly as possible, typically within 1-2 business days. We are committed to ensuring your satisfaction and will work with you to resolve any issues related to returns or refunds.